Privacy Policy

Welcome to Round Table Pizza. We are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizza-roundtable.digital, place orders, use our digital services, or interact with us in any way. Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.

This Privacy Policy applies to all users of our website, mobile-optimized pages, online ordering systems, loyalty programs, and any other digital or in-store services offered by Round Table Pizza (collectively, the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Who We Are

Round Table Pizza is a food service business operating in the United States. We are committed to transparent data practices and responsible handling of personal information in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

For all privacy-related inquiries, requests, or concerns, you may contact us at the email address listed above. We endeavor to respond to all privacy requests within 45 days, or within any shorter period required by applicable law.

2. Information We Collect

We collect several types of information from and about users of our Services. The categories of personal information we may collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our loyalty program, or contact our customer support team, we may collect:

• Full name
• Email address
• Mailing or delivery address
• Phone number
• Date of birth (for age verification and promotional purposes)
• Username and password (stored in encrypted form)
• Profile picture or avatar (if voluntarily uploaded)

2.2 Payment and Transaction Information

To process your orders and payments, we collect financial and transaction-related data, including:

• Credit or debit card information (processed through PCI DSS-compliant third-party payment processors; we do not store full card numbers on our servers)
• Billing address
• Order history, including items ordered, total amounts, and timestamps
• Gift card or coupon codes redeemed
• Refund and dispute records

2.3 Usage and Behavioral Data

We automatically collect certain information about how you interact with our website and Services, including:

• Pages visited and time spent on each page
• Links and buttons clicked
• Menu items browsed or added to cart
• Search queries entered on our website
• Referring URLs (the website that brought you to ours)
• Session duration and bounce rates
• Frequency of visits and order placement patterns

2.4 Device and Technical Information

Our servers and analytics tools automatically capture technical data about the devices and systems used to access our Services:

• IP address (may be used to infer general geographic location)
• Device type (desktop, mobile, tablet)
• Operating system and version
• Browser type and version
• Screen resolution
• Mobile device identifiers (such as IDFA or Android Advertising ID, where permitted)
• Network connection type

2.5 Location Information

With your consent, we may collect precise geolocation data to help you find the nearest Round Table Pizza location, provide delivery services, or suggest relevant offers. You may disable location permissions at any time through your device settings. We may also infer approximate location from your IP address regardless of device location permissions.

2.6 Communications and Feedback

When you communicate with us via email, online forms, social media, or other channels, we collect:

• The content of your messages, questions, or complaints
• Feedback and ratings submitted about our food or services
• Survey responses (if you choose to participate)
• Records of customer service interactions

2.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to enhance your experience and gather analytics data. For a detailed explanation of the types of cookies we use and how to manage your preferences, please see Section 8 of this policy and our dedicated Cookie Policy available on our website.

2.8 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms (if you log in using a social account or interact with our social media pages)
• Third-party delivery platforms that process orders on our behalf
• Marketing partners who provide us with aggregated audience insights
• Fraud prevention and identity verification services
• Publicly available sources

3. How We Use Your Information

Round Table Pizza uses the personal information we collect for a variety of legitimate business purposes, including:

3.1 Providing and Managing Services

• Processing and fulfilling your food orders (dine-in, takeout, or delivery)
• Creating and managing your customer account
• Operating our loyalty and rewards program
• Enabling online payments securely
• Facilitating customer support and resolving disputes
• Sending transactional communications such as order confirmations, receipts, and delivery updates

3.2 Marketing and Promotions

• Sending you promotional emails, newsletters, and special offers (with your consent or as permitted by law)
• Personalizing promotions and recommendations based on your order history and preferences
• Conducting contests, sweepstakes, and loyalty campaigns
• Retargeting ads on third-party platforms such as Google and Meta (Facebook/Instagram)
• You may opt out of marketing communications at any time by clicking "unsubscribe" in any promotional email or by contacting us at [email protected]

3.3 Analytics and Business Improvement

• Analyzing website traffic, user behavior, and ordering patterns to improve our Services
• Conducting market research and customer satisfaction surveys
• Identifying popular menu items and optimizing our offerings
• Measuring the effectiveness of our marketing campaigns
• Generating internal reports and business forecasts

3.4 Security and Fraud Prevention

• Detecting, preventing, and investigating fraud, unauthorized access, or other illegal activity
• Verifying user identities
• Monitoring for suspicious transactions or account activity
• Enforcing our Terms of Service

3.5 Legal and Compliance Obligations

• Complying with applicable federal and state laws, including tax reporting obligations
• Responding to lawful requests from government authorities or law enforcement agencies
• Exercising or defending legal claims
• Fulfilling our obligations under food safety and consumer protection regulations

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own direct marketing purposes without your explicit consent. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who perform functions on our behalf under strict contractual obligations. These include:

• Payment processors — to securely handle credit/debit card transactions
• Delivery platforms — to coordinate food delivery logistics
• Cloud hosting and storage providers — to store data securely
• Email and SMS marketing platforms — to send promotional and transactional communications
• Analytics providers (e.g., Google Analytics) — to help us understand user behavior
• Fraud detection and cybersecurity services — to protect our platform and users
• Customer relationship management (CRM) tools — to manage customer interactions

All service providers are required to use your personal information only for the purposes we specify and in accordance with this Privacy Policy and applicable law. We do not authorize them to use or disclose your information for their own independent purposes.

4.2 Business Transfers

If Round Table Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website if such a change in ownership occurs and your information is transferred to a new entity with different privacy practices.

4.3 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request
• Protect and defend the rights or property of Round Table Pizza
• Prevent or investigate possible wrongdoing in connection with our Services
• Protect the personal safety of users of our Services or the public
• Protect against legal liability

4.4 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes. This information does not constitute personal information under applicable law and is not subject to the restrictions in this Privacy Policy.

5. Data Security

Round Table Pizza takes the security of your personal information seriously. We implement a combination of administrative, technical, and physical safeguards designed to protect your data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS encryption — all data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) technology
• Password hashing — user passwords are stored using strong one-way cryptographic hashing algorithms and are never stored in plain text
• Payment card security — we comply with Payment Card Industry Data Security Standards (PCI DSS) and do not store complete card numbers on our servers
• Access controls — access to personal data is restricted on a need-to-know basis and requires authentication
• Regular security audits — we conduct periodic security reviews and vulnerability assessments of our systems
• Incident response plan — we maintain a data breach response plan and will notify affected users and relevant authorities as required by law in the event of a breach
• Employee training — our staff receive regular training on data privacy and security best practices

6. Your Rights and Choices

Depending on your state of residence, you may have specific rights regarding your personal information under applicable United States laws, including the CCPA/CPRA for California residents, and similar state privacy laws (e.g., Virginia VCDPA, Colorado CPA, Connecticut CTDPA, Texas TDPSA, and others). We extend these rights to all of our users where reasonably practicable.

6.1 Right to Know and Access

You have the right to request that we disclose what personal information we have collected about you, including the categories of data, the purposes for which it is used, and the categories of third parties with whom we share it. You may request a copy of the specific personal information we hold about you.

6.2 Right to Correction

You have the right to request that we correct inaccurate personal information we hold about you. You may also update most of your account information directly through your user profile settings on our website.

6.3 Right to Deletion

You have the right to request that we delete your personal information, subject to certain exceptions. We may retain certain data as required or permitted by law, such as transaction records for tax and accounting purposes, or information necessary to detect fraud or ensure security.

6.4 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.

6.5 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising purposes. Although we do not sell personal information in the traditional sense, if you wish to opt out of the sharing of your data with advertising partners, please contact us at [email protected] or use the cookie preference settings available on our website.

6.6 Right to Limit Use of Sensitive Personal Information

Where we collect sensitive personal information (such as precise geolocation), you have the right to direct us to limit its use to purposes strictly necessary for providing our Services.

6.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide a lower quality of service because you exercised your rights under this Privacy Policy or applicable law.

6.8 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please submit a verifiable consumer request by:

• Email: [email protected] with the subject line "Privacy Rights Request"

We may need to verify your identity before processing your request to protect your data security. We will respond to verifiable requests within 45 days of receipt. If we require more time, we will notify you of the extension and the reason for it. You may designate an authorized agent to submit requests on your behalf, subject to verification requirements.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention guidelines are as follows:

When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our data disposal procedures.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and deliver relevant advertisements. Cookies are small text files placed on your device when you visit our website.

The main types of cookies we use include:

• Strictly Necessary Cookies: Essential for the website to function properly (e.g., maintaining your shopping cart, enabling login sessions). These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Functional Cookies: Remember your preferences and personalize your experience (e.g., saved delivery addresses, language settings).
• Marketing and Advertising Cookies: Used to deliver targeted ads and measure campaign effectiveness across our website and third-party platforms.

You can manage your cookie preferences through your browser settings or through our cookie consent banner displayed upon your first visit to our website. Please note that disabling certain cookies may affect the functionality of our Services. For full details on the cookies we use and how to control them, please visit our Cookie Policy page on pizza-roundtable.digital.

9. Children's Privacy

If we learn that we have inadvertently collected personal information from a child under the age of 13 without appropriate consent, we will take immediate steps to delete that information from our systems. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected].

We are committed to complying with the Children's Online Privacy Protection Act (COPPA) and take all necessary precautions to prevent the collection of personal information from minors on our platform.

10. International Data Transfers

Round Table Pizza operates primarily in the United States. However, our service providers and business partners may be located in other countries, meaning your personal information may be transferred to, stored in, or processed in countries outside of the United States. These countries may have different data protection laws than those in your state of residence.

When we transfer personal information internationally, we take steps to ensure that adequate protections are in place, including:

• Contractual data processing agreements with our international service providers
• Standard Contractual Clauses (SCCs) where applicable
• Transfers only to jurisdictions with adequate data protection frameworks recognized under applicable law

By using our Services and providing your personal information, you consent to the transfer, storage, and processing of your data in the United States and, where applicable, in other countries where our service providers operate. We will always ensure that any international transfer of your personal data is conducted securely and in compliance with applicable law.

11. California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023. These rights are in addition to those described in Section 6 of this policy and include:

• Right to Know: The right to know about the categories and specific pieces of personal information collected, the sources from which it was collected, the business or commercial purposes for collecting or selling it, and the categories of third parties with whom it is shared.
• Right to Delete: The right to request deletion of personal information collected from you, subject to certain exceptions under California law.
• Right to Correct: The right to correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sale/Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Sensitive Personal Information: The right to limit our use of sensitive personal information to certain permitted purposes.
• Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising your CCPA/CPRA rights.

California residents may submit privacy requests through the methods described in Section 6.8 of this policy. We will respond to verified requests within the timeframes required by the CCPA/CPRA.

In the preceding 12 months, we have collected the following categories of personal information as defined by the CCPA: identifiers, commercial information, internet or other electronic network activity information, geolocation data, and inferences drawn from the above to create a profile about a consumer.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery apps, or other online services that are not operated by Round Table Pizza. These third-party services have their own privacy policies, which we encourage you to review. We have no control over and assume no responsibility for the content, privacy practices, or policies of any third-party sites or services.

This Privacy Policy applies solely to information collected by Round Table Pizza through our Services. The inclusion of a link to a third-party website does not imply endorsement of that site or its privacy practices.

13. Your Communication Preferences

We send the following types of communications:

• Transactional Communications: Order confirmations, receipts, delivery updates, and account notifications. These are essential to our service and cannot be opted out of while you maintain an active account.
• Promotional Communications: Special offers, discounts, new menu items, and loyalty program updates. You may opt out at any time by clicking "unsubscribe" in any marketing email, texting STOP in response to an SMS, or contacting us at [email protected].
• Surveys and Feedback Requests: Invitations to participate in customer satisfaction surveys. These are optional and you may decline without any impact on your service.

Please note that opt-out requests for promotional communications may take up to 10 business days to take effect. You may still receive transactional communications after opting out of marketing.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the updated policy prominently on our website at pizza-roundtable.digital
• Send an email notification to registered users if the changes are significant
• Display a notice on our homepage or during login for a period after the update

Your continued use of our Services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

15. Filing a Complaint with a Data Protection Authority

If you are a California resident and believe that we have not adequately addressed your privacy concerns, you have the right to file a complaint with the California Privacy Protection Agency (CPPA), the state agency responsible for enforcing the CCPA/CPRA:

Consumers may also contact the Federal Trade Commission (FTC) for issues relating to unfair or deceptive trade practices under the FTC Act:

Residents of other states should contact the relevant state attorney general's office or consumer protection agency in their jurisdiction. We always encourage you to reach out to us directly first so that we may address your concerns promptly.

16. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team. We are committed to addressing your inquiries promptly and transparently.

When contacting us regarding a privacy matter, please include your full name, the email address associated with your account (if applicable), a clear description of your request or concern, and your state of residence so that we may respond in accordance with applicable law. We will acknowledge receipt of your request within 5 business days and provide a substantive response within 45 days, or within any shorter period required by applicable law.

This Privacy Policy was last reviewed and updated on June 9, 2026. Round Table Pizza reserves all rights under applicable United States federal and state law. This Privacy Policy is governed by the laws of the United States and, where applicable, the laws of the state in which you reside.